This is how your profile looks to homeowners
A real HomeHelp profile shows your badges, your work, your service area and the reviews you choose to publish. Below is a sample pro, followed by exactly how reviews are collected and managed.
Beacon Plumbing & Heating
Licensed plumbing, water heaters & drain repair in Baltimore County
412
Jobs done
63
Reviews
2 hrs
Avg reply
Services
Published reviews
Dana R.
2 weeks ago • Verified job
Replaced our water heater the same day we called. Clear quote up front, no surprises, and they cleaned up completely.
Response from Beacon Plumbing & Heating
Thanks Dana! Your new unit is registered for warranty — the paperwork is in your HomeHelp records.
Marcus T.
1 month ago • Verified job
Great work on the basement drain. Arrived a little later than scheduled but kept me updated the whole time.
Response from Beacon Plumbing & Heating
Appreciate the patience, Marcus — the job ahead of yours ran long and we should have called sooner.
Sample content shown for illustration. Real profiles only show reviews from customers with a job on HomeHelp.
Trust signals
Verified Pro
License verified
Insured
Top Rated
What homeowners do next
Message you directly
Request a quote with project details attached
Save you to their list of pros
A fully completed profile
Fictional business for illustration only. Every section below is something a pro can fill in and choose to show publicly or only to signed-in homeowners.
$95/hr
Hourly rate
$150
Minimum job
22
Years in business
Verified
License & insurance
Job photos (before & after)
Tankless water heater upgrade — Lutherville
Removed a leaking 40-gal tank, installed a high-efficiency tankless unit, new gas line and venting. Permit pulled and passed.
Primary bath remodel — Towson
Tub-to-walk-in shower conversion, new valves and drains, vanity, and fixtures. Completed in 9 working days.
Licenses & certifications
Maryland Master Plumber License #SAMPLE-48291
MD Board of Plumbing
MHIC License #SAMPLE-150927
MD Home Improvement Commission
EPA Lead-Safe Certified Firm
U.S. EPA
$1M General Liability Insurance
Certificate on file with HomeHelp
Our team
Sam Beacon
Owner & Master Plumber
22 years in Baltimore County plumbing.
Rosa Lin
Lead Technician
Water heaters, gas lines and leak detection.
Current offer
Fall water heater flush & safety check
For HomeHelp homeowners through Nov 30 (sample offer).
FAQ
Do you charge for estimates?
Estimates are free within our service area. Diagnostic visits are $89, credited toward the repair.
Do you offer emergency service?
Yes — 24/7 for active leaks, no hot water, and gas concerns.
What makes up your profile
Everything you fill in on your profile screen is what homeowners see — and it decides which searches you show up in.
Verification badges
License, insurance and ID checks turn into badges homeowners can see at a glance.
Portfolio of real work
Before-and-after photos grouped into projects, with the scope and location you choose to share.
Services and service area
The categories and ZIP codes you cover decide which homeowner searches you appear in.
Response time and hours
Your average response time is measured from real leads, so fast replies get rewarded.
How reviews are submitted and managed
Other platforms let anyone post and force you to live with it. On HomeHelp you read it, respond to it, then decide whether it appears on your public profile.
1. The customer is invited
After a job is marked complete, the homeowner gets a review request by email or text. Only people tied to a real job on HomeHelp can leave a native review — no anonymous drive-by ratings.
2. It lands in your queue
New reviews arrive in the Pending tab of your dashboard. Nothing appears on your public profile until you act on it.
3. You respond and publish
Write a public reply, then publish. Your response shows directly under the review so future customers see how you handle feedback.
4. Or keep it private
You are never forced to publish something inaccurate or abusive. Hidden reviews stay in your dashboard so you can respond privately or publish later.
Common questions
Can I see my own profile the way homeowners see it?
Yes. Your profile management screen has a Preview tab that renders your live public page on desktop, tablet and mobile.
Do imported Google reviews work the same way?
No. Google reviews are read-only and shown exactly as Google has them. Only native HomeHelp reviews pass through your moderation queue.
Does hiding a review hurt my ranking?
No. There is no punishment grade for unpublished reviews. Your visible rating is based on what is published.
Who can leave a HomeHelp review?
A homeowner connected to a completed job, lead or agreement with you. That keeps competitor and bot reviews off your profile.
Is a profile free?
Yes, a basic listing is free. Verified Pro and Premium tiers add badges, more photos, agreements and analytics.
Ready to build your profile?
Create your listing free, add your work and badges, and start collecting reviews you control.